What are actions I can take using Community Metrics?
We have outlined some of the ways in which you can leverage the insights from your Community Metrics to make an impact.
Total Community Joins:
Monitor which communities have the most and/or least number of members who have joined to inform community, content, and invitation strategy.
Most Active Communities:
Identify which communities have the most member activity to focus future messaging around the topics where members show the most interest. Tracking activity is a helpful way to monitor community leader effectiveness and content strategy.
Percentage Members Joining Specific Communities:
Use this metric to set stable community adoption goals that will adjust throughout the year based on total number of members who join the network.
Member Topic Leaderboard:
Track leading topics to help inform how community messaging is being received and to guide adjustments to content strategy. Monitor the type, format, and delivery of content that consistently performs well or that needs adjustment to improve interaction.
General Takeaways:
- Identify where to post new discussions with focused content or events
- Pinpoint communities that may need additional nurture or adjustment
- Generate ideas for potential new communities, events, or discussions